Privacy Policy

Last updated: July 6, 2026

The InspectSOP platform is operated by InspectSOP LLC (“InspectSOP”, “we”, “us”). This policy explains what data InspectSOP collects, why we collect it, and how you can control it.

InspectSOP plays two roles. For account, billing, and usage data about the people who use the platform, InspectSOP is the data controller. For inspection data that an inspection firm enters about its own clients and their properties, InspectSOP processes that data on behalf of the firm, and the firm controls it. If you are a client of an inspection firm and have questions or requests about your personal information in an inspection record or report, please contact the inspection firm directly; we support firms in responding to those requests.

1. Information We Collect

Account information

Name, email address, company name, and service area. Collected when you create an account or onboard your company workspace.

Inspection data

Inspection reports, findings, photos, narratives, property addresses, and client information you enter while using the Service. This data belongs to you, and we process it on your behalf.

Usage data

Log data including IP address, browser type, pages visited, and timestamps. Used for security monitoring and service improvement. This includes visits to published report pages.

Payment information

We use Stripe to process payments. InspectSOP never stores your full card number. Stripe's privacy policy governs payment data.

2. How We Use Your Information

To provide and improve the Service
To process payments and manage subscriptions
To send transactional emails (welcome, report delivery, billing)
To respond to support requests
To detect and prevent fraud or abuse
To comply with legal obligations

We do not sell or share personal information, and we do not use it for third-party advertising. We do not use your inspection data to train AI models. Voice and text inputs sent for AI narrative generation are processed by OpenAI in accordance with their API data use policies (no training on API inputs).

3. Third-Party Services and Data Location

InspectSOP uses third-party service providers for cloud infrastructure and database hosting, email delivery, mapping, AI processing, and payments. These providers are contractually bound to process data only as needed to provide their services to InspectSOP and may not use it for their own purposes. Examples include:

OpenAI: AI narrative generation via API (no training on inputs)
Stripe: payment processing and billing

Data is stored and processed in the United States. If you use the Service from Canada or another country, your information is transferred to and processed in the United States.

4. Data Retention

We retain your data for as long as your account is active. If you request deletion of your account, your data is retained through your current billing period and then for a brief grace period before permanent deletion. You may request earlier deletion by contacting us. See Account Deletion for every way to request deletion. You can export all your data at any time from Settings › Advanced › Data Portability.

After account deletion, published report PDFs may be retained in a read-only archive for up to 7 years so that clients can continue to access reports through their original links. This archive supports the record-keeping obligations that apply to inspection reports in real estate transactions.

5. Security

We use commercially reasonable administrative and technical safeguards designed to protect data in transit and at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Export your data in a machine-readable format
Opt out of non-essential communications

To exercise these rights, email privacy@inspectsop.com. If your request concerns personal information in an inspection record or report, we may refer it to the inspection firm that controls that record.

7. Cookies

We use strictly necessary cookies for authentication session management. We do not use third-party tracking or advertising cookies.

8. Children

The Service is a business tool for professional inspectors and is not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We will post notice of material changes on this page and may notify registered users by email. Continued use of the Service after changes are posted constitutes acceptance.

10. Contact

Privacy questions: privacy@inspectsop.com

InspectSOP LLC