Privacy Policy

1. Information We Collect

Account information

Name, email address, company name, and service area. Collected when you create an account or onboard your company workspace.

Inspection data

Inspection reports, findings, photos, narratives, property addresses, and client information you enter while using the Service. This data belongs to you, and we process it on your behalf.

Usage data

Log data including IP address, browser type, pages visited, and timestamps. Used for security monitoring and service improvement. This includes visits to published report pages.

Payment information

We use Stripe to process payments. InspectSOP never stores your full card number. Stripe's privacy policy governs payment data.

Text message information

If you choose to receive text updates, we collect your mobile phone number, the confirmation that you entered the code we sent to it, the date, time, IP address and browser details of that confirmation, the consent wording you were shown, a record of each text we send you, and a record of when you reply to our number and whether the reply was STOP, START or HELP. We do not keep the text of a reply: software reads it once, only to see whether it asks us to stop. If you enter a mobile number but do not confirm it, we keep that number for up to 30 days to prevent misuse. If you verify a mobile number to turn on text updates for your inspection company, we store that number and check with our messaging provider that it is a mobile line.

2. How We Use Your Information

• To provide and improve the Service
• To process payments and manage subscriptions
• To send transactional emails (welcome, report delivery, billing)
• To send the text message updates you asked for
• To respond to support requests
• To detect and prevent fraud or abuse
• To comply with legal obligations

We do not sell or share personal information, and we do not use it for third-party advertising. We do not use your inspection data to train AI models. Voice and text inputs sent for AI narrative generation are processed by OpenAI in accordance with their API data use policies (no training on API inputs).

3. Third-Party Services and Data Location

InspectSOP uses third-party service providers for cloud infrastructure and database hosting, email delivery, mapping, AI processing, and payments. These providers are contractually bound to process data only as needed to provide their services to InspectSOP and may not use it for their own purposes. Examples include:

• OpenAI: AI narrative generation via API (no training on inputs)
• Stripe: payment processing and billing
• Twilio: text message delivery and mobile number confirmation

Text messaging. We share mobile numbers only with our messaging provider and mobile carriers, and only to deliver the texts you asked for. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data is stored and processed in the United States. If you use the Service from Canada or another country, your information is transferred to and processed in the United States.

4. Data Retention

We retain your data for as long as your account is active. If you request deletion of your account, your data is retained through your current billing period and then for a brief grace period before permanent deletion. You may request earlier deletion by contacting us. See Account Deletion for every way to request deletion. You can export all your data at any time from Settings › Advanced › Data Portability. Text message records are an exception, described below.

After account deletion, published report PDFs may be retained in a read-only archive for up to 7 years so that clients can continue to access reports through their original links. This archive supports the record-keeping obligations that apply to inspection reports in real estate transactions.

Records of text message consent and of texts sent are kept for five years, including after an account or an inspection is deleted. We keep them so we can show that a message was requested and respond to legal claims. A record that a number asked us to stop is kept for as long as we send text messages, so that we keep honouring it.

5. Security

We use commercially reasonable administrative and technical safeguards designed to protect data in transit and at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Export your data in a machine-readable format
• Opt out of non-essential communications
• Stop text messages at any time by replying STOP

To exercise these rights, email privacy@inspectsop.com. If your request concerns personal information in an inspection record or report, we may refer it to the inspection firm that controls that record.

7. Cookies

We use strictly necessary cookies for authentication session management. We do not use third-party tracking or advertising cookies.

8. Children

The Service is a business tool for professional inspectors and is not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We will post notice of material changes on this page and may notify registered users by email. Continued use of the Service after changes are posted constitutes acceptance.

10. Contact

Privacy questions: privacy@inspectsop.com

InspectSOP LLC