Terms of Service

1. Acceptance of Terms

By accessing or using InspectSOP (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, do not access or use the Service. These Terms apply to all users, including visitors, registered users, and paying customers.

2. Description of Service

InspectSOP provides a software-as-a-service platform for professional home inspectors, including mobile inspection tools, report generation, AI-assisted narrative writing, client delivery, and business management features.

3. Account Registration

You must create an account to use most features of the Service. You agree to provide accurate and complete information and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. You must be at least 18 years old to create an account.

4. Subscription and Billing

InspectSOP offers paid subscription plans. Subscriptions are billed monthly or annually in advance. After your free trial (2 free inspections), you will be required to provide payment information to continue using the Service. We use Stripe to process payments. You can cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

We reserve the right to modify pricing with 30 days' prior notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Cancellations take effect at the end of the current billing period. We do not offer prorated refunds or credits for unused time within a billing period.

5. Your Data

You retain ownership of all inspection data, reports, photos, and content you create using the Service. You may export your data at any time from your account settings.

When you initiate account deletion, your data enters a 14-day grace period during which you can reactivate your account and restore full access. If you have an active subscription, the grace period begins after your current billing period ends. Once the grace period expires, all operational data is permanently deleted. Published report PDFs may be available in a read-only archive for up to 7 years following account deletion to support continued client access via original report links. InspectSOP does not guarantee the availability of archived reports and reserves the right to modify its data retention practices at any time.

State licensing boards require inspectors to retain inspection records for 3–5 years. You are solely responsible for downloading your data archive before deletion completes. The platform compiles a full PDF archive for you to download as part of the deletion flow.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape or extract data from the Service
• Share your account credentials with unauthorized third parties
• Upload content that infringes third-party intellectual property rights

7. AI Features

InspectSOP uses third-party AI services (including OpenAI) to power narrative generation features. AI-generated content is provided as a draft and should be reviewed by the inspector before inclusion in a report. You are solely responsible for the accuracy of all content in reports delivered to clients. InspectSOP makes no warranty regarding the accuracy of AI-generated narratives.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. INSPECTSOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSPECTSOP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO INSPECTSOP IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Changes to Terms

We may update these Terms from time to time. We will post notice of significant changes on this page and may notify registered users by email. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms? Contact us at legal@inspectsop.com.